As a Duty Manager, what is your responsibility regarding the customer?

As a Duty Manager, one of your key responsibilities is to ensure the safety and well-being of customers within the establishment. Preventing drunk and disorderly conduct is crucial not only for maintaining a positive atmosphere but also for adhering to legal obligations regarding the sale of alcohol.

This responsibility includes monitoring customer behavior, intervening when necessary, and implementing strategies to manage intoxication levels. By promoting responsible drinking and addressing issues related to excessive alcohol consumption, the Duty Manager helps to create a safe environment for all patrons and complies with licensing laws aimed at reducing alcohol-related harm.

This focus on customer well-being reflects a broader duty to the community and the establishment's reputation, as well as the legal responsibility that comes with holding a liquor license. In contrast, while encouraging larger purchases, offering discounts, and facilitating events can also be important aspects of a Duty Manager's role, they do not directly address the immediate safety and conduct issues that licensing laws prioritize.